FAQ

FAQ

You will find below the answers to the most frequently asked questions :

Booking

From what time is it possible to settle on the pitches or in the rentals?

For pitches: arrival possible from 2 p.m.
For rentals: arrival possible from 3 p.m.

What time should the pitches and rentals be vacated?

For pitches: they must be vacated by 12 noon at the latest.
For rentals: they must be vacated no later than 11am.
We will ask you to make an appointment at the reception for the inventory no later than the day before your departure.

Is it possible, exceptionally, to arrive outside reception opening hours?

In case of late arrival, outside opening hours, just notify us by phone on 09 70 77 01 21 the day before your arrival. We will then communicate the procedure for accessing your location / rental.

What payment methods do you accept?

We accept payment by bank cards, checks, cash, holiday checks.

How to make a reservation?

You can easily make your reservation directly from our website. There is no fear about this, we use a fully secure booking gateway and most customers use it. You will have access to all our availability according to your requests.
A deposit of 30% of the amount of the stay will be required which you can pay by credit card, bank transfer, bank check or holiday vouchers.

When is the balance of my reservation requested?

The balance of your reservation must be paid at least 30 days before your arrival.

Is it possible to book less than a week?

Yes, it is possible to reserve a few days. This depends on the booking period, the type of rentals and their availability.

What is the cancellation insurance for?

The Cancellation Insurance option that we offer when you book, allows you to be covered in the event of unforeseen circumstances that force you to cancel your vacation.
You should know that even if you pay your stay by conventional credit card, in case of cancellation, you are only rarely covered. Family problems, postponement of holidays, in case of unforeseen events, if you have to cancel without insurance, you will have to settle anyway.
If you choose the cancellation guarantee, you must do so at the time of your reservation. For an amount of 3.5% of the total price of your stay. All participants in stays will be covered in the event of cancellation.
Without cancellation guarantee and for whatever reason, the deposit paid will not be refunded and the entire stay may be requested.

Miscellaneous

Are dogs / cats accepted?

We accept dogs apart from those classified in category 1 and 2, no more than 2 per pitch or rental. They must be kept on a leash.
On the other hand, cats are not tolerated in rentals.
These animals must be up to date with their vaccines.
A supplement will be requested per animal.

Are barbecues allowed on the campsite?

Only gas barbecues. Electric or charcoal barbecues are prohibited on the campsite.

Can friends come to the campsite?

Yes of course. They will be considered visitors, under the responsibility of their hosts. They must report their presence at reception and pay the fee in force. However, they will not be allowed to access the swimming pool.

Camping pitches